Customers are responsible for return shipping costs and getting items back to Canna Seed Co.
Product Returns & Warranties
At Canna Seed Co. we make returns & warranties easy. All product returns require a Return Merchandise Authorization (RMA) number. To receive a RMA number, simply email email@example.com. We will contact you within 24 hours with an RMA number, Monday through Friday. Returns are not processed Saturday through Sunday.
If you have an unopened product you can return it within 30 days of invoice date to get a full refund.
Depending upon condition, some opened products may be eligible for return within 30 days after invoice purchase date. There will be a restocking fee depending on the type of product and condition due to the fact that we do not resell returned products as new items. Please contact us to find out if your product is returnable with a restocking fee.
If you order a product and we lower the price within a week (7 days) after you placed your order, you can get a refund for the price difference.
It rarely happens, but once in a while products are damaged during shipping. The responsibility for items damaged during shipping is the shipping carrier, which will most often be UPS, FedEx, or USPS. Packages must be opened within 72 hours after they are received to be inspected of any damage, and we must receive notice of the damage to report the claim and get you a refund and/or replacement. We cannot promise any refunds or replacements if this is not done within 72 hours. To assist us in a shipping damage claim by carrier we ask you take photo's of any damage on packaging & product and email to: firstname.lastname@example.org